Customer Success Specialist (Temporary)

Phylos is a crop science company using modern molecular genetics and computational biology to breed the next generation of hemp and cannabis. Since 2014 we have supported grower success with genetic testing products offering unparalleled accuracy and reliability. We are a new generation of plant scientists, transforming the hemp and cannabis industries with elite seeds and clones. By leveraging our deep expertise in the cannabis genome, we are unlocking the potential of this plant to be grown at scale, providing cultivators in every region with the varieties, tools, and expertise to drive business growth.

SUMMARY:

The Customer Success Specialist is the primary line of communication with customers. Your role will be to provide exceptional service to both new and repeat customers. You will need to uphold brand messaging and clearly communicate a working knowledge of the science services Phylos offers to the cannabis and Hemp industries. You will receive training on our internal ecommerce software, CRM, inside sales, testing services, rudimentary biological and genetic science, and the growing cannabis and hemp industries. 

This is a full time seasonal role between March 15, 2021 - June 15, 2021. Wage is $20 per hour.

RESPONSIBILITIES:

  • Provide clear, timely, respectful and professional responses to client questions via phone, FreshDesk, email and occasionally text from 8am to 5pm PST 
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  • Maintain a proficient level of knowledge across all internal systems and processes including, but not limited to e-commerce, CRM, lead generation platform and telephone systems.
  • Use discretion to escalate customer issues to the department manager when required.
  • Assist customers with re sampling if required.
  • Assist with intake and fulfillment of samples from customers when required.
  • Assist with implementation of an inside sales program, working with both established customers.
  • Perform varied administrative and office support tasks as needed.

QUALIFICATIONS: 

  • College degree and/or 2+ years work experience in similar role/function preferred.
  • A strong command of verbal and written English - an additional language is a plus! 
  • Strong empathy and a care for others.
  • Effective and proactive organizational and time management skills. 
  • Tech-savvy. We’ll train you on our systems and tools, but you should be happy and eager to learn new software, programs, and interfaces.
  • Ability to prioritize and integrate a proactive approach to assignments.
  • A willingness to wear multiple hats, be quick on your toes, and adapt to a fast-paced, growing startup in an emerging industry.
  • Knowledge of the cannabis and hemp industries preferred.

Click here to apply!

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